Selecting the Best-Performing Low-Cost Carrier (LCC) Airlines Using Analytical Hierarchy Process (AHP) and Elimination et Choix Traduisant la Realite (ELECTRE)

Background: Low-cost carrier (LCC) is a popular air transportation service as it offers affordable fares. Many airlines have adopted the LCC system because they need to adapt changes in airline industry. The competition tight. Despite low cost, consumers demand quality services. Therefore, find their competitive edge. Objective: This study aims determine best-performing airlines, criteria, and sub-criteria improve performance. Methods: uses two methods from multi-criteria decision-making (MCDM), namely analytical hierarchy process (AHP) elimination et choix traduisant la realite (ELECTRE) II. MCDM selected for this there are four criteria 21 evaluate AHP method selects subcriteria that affect customer satisfaction. It solves complex problems by establishing hierarchy. After being assessed relevant parties, weights or priorities developed. results used airline. Meanwhile, ELECTRE II ranks airline’s alternatives. straightforward widely MCDM. Results: indicate 18 performance of Indonesia. with best AirAsia, followed Citilink, Wings Air, Lion Air. Conclusion: research integrates evaluating airlines. also provides information about performance, hence, experience.